Meesho
How to win a wrong or damaged return claim on Meesho
By the TruePayout team · Updated · 4 min read
Quick answer
To win a wrong or damaged return claim on Meesho, record one continuous, uncut unboxing video of the return parcel showing the label and AWB, every side of the sealed packet, the seal being cut and each item, then raise a ticket from the Supplier Panel within the claim window with the sub order number and the video.
Key points
- Record before opening: an uncut video from sealed parcel to every item is the evidence that counts.
- Show the return label and AWB number clearly at the start.
- Never pause or cut the video; edited videos are usually rejected.
- Claim windows are short and counted from the return's delivery; check the current window in your Supplier Panel and raise the claim the same day.
Why claims get rejected
Most rejected return claims fail on evidence: the video starts after the parcel was opened, the label is not readable, the video was cut or paused, or the claim was raised after the window closed.
Unboxing video checklist
- Start recording with the sealed parcel in view.
- Show the return label and AWB clearly.
- Show every side of the sealed parcel.
- Cut the seal on camera.
- Take out each item and show it front and back.
- Hold any wrong or damaged item next to the label.
- Do not pause or stop until you are done.
Raising the claim
Raise a ticket from the Support section of the Supplier Panel for returns, choose the issue that matches (wrong item, damaged item or items missing) and attach the video with the sub order number. Do it the same day the return arrives.
Do it on your phone
The free TruePayout return desk scans the return label's barcode with your phone camera, guides the uncut unboxing video step by step, starts a countdown for the claim window and gives you the claim text to paste. No app to install.
Frequently asked questions
Does Meesho accept an edited unboxing video?
Edited, cut or paused videos are usually rejected. Record one continuous video from the sealed parcel to the last item.
What should the unboxing video show?
The sealed parcel, the return label and AWB number, every side of the parcel, the seal being cut, and each item front and back.
How long do I have to claim a wrong return on Meesho?
The window is short and counted from when the return is delivered to you. Check the current window in your Supplier Panel and raise the claim the same day.